27/11/2017 – Update to original Event Advice issued 21 September 2017 and subsequent update on 22 November 2017.
At 8:30pm AEDT (5:30pm local time) on Saturday 25 November 2017, Mt Agung in Bali, Indonesia, began a magmatic eruption resulting in a 3000m ash cloud. Flights departing and arriving at Lombok’s Bandar Udara International Airport and Denpasar’s Ngurah Rai International Airport have been delayed, diverted, and cancelled.
We are closely monitoring the progress of the volcanic activity of Mt Agung in Bali. The National Disaster Mitigation Agency advises the volcano’s alert status remains at the second-highest level. Further event advices will be available as this information changes.
Flights have been cancelled and delayed by Air Asia, Virgin Australia, QANTAS, Jetstar, and KLM. Local Indonesian and other airlines have also been affected. Disruptions to flights are expected over the coming days. Please review your airline’s flight status and travel alert pages for more information.
DFAT have issued releases on Sunday 26 November 2017 at 5:28am AEDT and 4:27pm AEDT regarding the ash cloud. There has been no change in the advice level for Indonesia and Bali, and DFAT continue to advise Australians to exercise a high degree of caution in Indonesia. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/.
The below information was issued on 27 November 2017 and applies to your Woolworths Travel Insurance, underwritten by Hollard.
This event constitutes a Natural Disaster under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 4:00pm AEDT 20 September 2017.
For policies issued prior to 4:00pm AEDT 20 September 2017
You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):
Section 1: Overseas emergency medical assistance (all policy types)
Section 2: Overseas emergency medical and Hospital expenses (all policy types)
Section 4: Additional expenses (Comprehensive and Annual Multi-Trip policies only)
Note that there is no cover for trip cancellation under any policy type.
For policies issued after 4:00pm AEDT 20 September 2017
There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.
whether your policy was issued If you are claiming additional expenses, make sure you keep a copy of all your receipts.
If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.
The Woolworths Travel Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.woolworthstravelinsurance.com.au/product-disclosure-statement/
If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234
Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.
Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.
For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.
We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.