10 January 2018
We are closely monitoring the progress of the volcanic activity of Kadovar Island, 24km North of mainland Papua New Guinea. Further event advices will be available as this information changes.
If you are in Papua New Guinea and need emergency assistance call us on +61 2 9333 3903.
Local media are advising that 600 residents of the island have been evacuated. No flights are expected to be affected by the volcanic activity at this time. Please view your flight provider's website for their updates.
The below information was issued on 10 January 2018 and applies to your Woolworths Travel Insurance, underwritten by Hollard.
This event constitutes a natural disaster event under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 7:28pm AEDT 8 January 2018.
For policies issued prior to 7:28pm AEDT 8 January 2018
You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):
Note that there is no cover for trip cancellation under any policy type.
For policies issued after 7:28pm AEDT 8 January 2018
There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.
Making a claim
If you don't need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234
For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.
We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.