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Volcanic Activity Mt Agung, Bali

21/09/2017

We are closely monitoring the progress of the volcanic activity of Mt Agung in Bali. The National Disaster Mitigation Agency advises the volcanic activity is expected to continue for some time. Further event advices will be available as this information changes.

If you are in Bali and need emergency assistance call us on +61 2 9333 3903.

Flights have not been cancelled or delayed by the event, but this can change quickly. Please view your flight provider’s website for their updates.

DFAT have not provided advice on travelling to Bali at this time. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/.

Policy Coverage relating to Volcanic Activity Mt Agung, Bali

The below information was issued on 21 September 2017 and applies to your Woolworths Travel Insurance policy underwritten by Hollard.

This event constitutes a Natural Disaster under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 4:00pm AEDT 20 September 2017.

For policies issued prior to 4:00pm AEDT 20 September 2017

You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):

Note that there is no cover for trip cancellation under any policy type.

For policies issued after 4:00pm AEDT 20 September 2017

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

Hurricane Maria, Florida and the Caribbean

20/09/2017

We are closely monitoring the progress of Hurricane Maria as it approaches the Caribbean. Hurricane Maria is expected to make landfall across the Caribbean between Wednesday 20 September 2017 and Saturday 23 September 2017. The path and intensity of the hurricane have changed rapidly and further advice will be provided as the storm progresses. If you are in the Caribbean and need emergency assistance call us on +61 2 9333 3903. Local media are providing updates as the storm progresses. Major airlines have reduced the fares for flights departing areas in the path of the hurricane, and additional flights have been added to airline schedules to assist in evacuation. This may affect flights in the United States. Please view your flight provider’s website for their updates. DFAT are advising travellers to avoid the area and follow local instructions. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/.

Policy Coverage

The below information was issued on 20 September 2017 and applies to your travel insurance policy underwritten by Hollard. For policies issued prior to 7:24am AEDT 20 September 2017 there is provision for cover as set out below under ‘How does this affect me?’ For policies issued after 7:24am AEDT 20 September 2017, there is no cover for any claims arising from this event.

How does this affect me? There is provision for cover under the following benefits of the policy subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions:

Earthquake in Central Mexico

20/09/2017

This advice applies to Customers who are affected by the 7.1 magnitude earthquake which occurred in the Puebla State region of Mexico, south of Mexico City today. If you are in Mexico and need emergency assistance call us on +61 2 9333 3903.

Local media are advising that more than 100 people have died in the earthquake, and the number is expected to rise over the coming days. Some flights arriving at Mexico City International Airport have been cancelled and further delays can be expected. Please view your flight provider’s website for their updates. DFAT are advising travellers to avoid the area and follow local instructions. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/.

Policy Coverage

The below information was issued on 20 September 2017 and applies to your travel insurance policy with Kogan Insurance, underwritten by Hollard. For policies issued prior to 7:24am AEDT 20 September 2017 there is provision for cover as set out below under ‘How does this affect me?’ For policies issued after 7:24am AEDT 20 September 2017, there is no cover for any claims arising from this event.

How does this affect me? There is provision for cover under the following benefits of the policy subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions:

Making a claim

TIPS:

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234.

Remember:

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.