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Osaka, Japan Earthquake 18 June 2018

Updated on 18/06/2018

This advice applies to Customers who are affected by the 6.1 magnitude earthquake which occurred in Osaka at 8am local time today.

If you are in Japan and need emergency assistance call us on +61288837079 or e-mail woolworths@ausassistance.com.au.

Media reports are advising that two people have died in the earthquake and that flights into and out of Osaka have been grounded and train services have been suspended.

DFAT have not issued a warning at this time but please stay up to date at this time. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/

Policy Coverage

The below information was issued on 18 June 2018 and applies to your Woolworths Travel Insurance, underwritten by Hollard.

This event constitutes a natural disaster event under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 12:30pm AEDT 18 June 2018.

For policies issued prior to 12:30pm AEDT 18 June 2018

You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):

• Section 1: Overseas emergency medical assistance (all policy types)

• Section 2: Overseas emergency medical and Hospital expenses (all policy types)

• Section 4: Additional expenses (Comprehensive and Annual Multi-Trip policies only)

Note that there is no cover for trip cancellation under any policy type.

For policies issued after 12:30pm AEDT 18 June 2018

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

Making a claim

TIPS:

• whether your policy was issued If you are claiming additional expenses, make sure you keep a copy of all your receipts. • If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you. • The Woolworths Travel Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.woolworthstravelinsurance.com.au/product-disclosure-statement/

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans. • Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Volcanic Activity Mt Kilauea, Hawaii

7 May 2018

Updated on 18/05/2018

We have been closely monitoring the progress of the volcanic activity of Mt Kilauea in Hawaii since 4/05/2018. At around 4am on 18/05/2018, Mt Kilauea erupted again with an ash cloud reaching about 9000 metres.

An aviation red alert has been issued due to risks ash could be carried into aircraft routes. Please view your flight provider’s website for their updates.

If you are in Hawaii and need emergency assistance call us on +61288837079 or e-mail woolworths@ausassistance.com.au

DFAT have not issued a warning at this time but please stay up to date at this time. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/

Policy Coverage

The below information was issued on 7 May 2018 and applies to your Woolworths Travel Insurance, underwritten by Hollard.

This event constitutes a natural disaster event under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 4:30pm AEDT 4 May 2018.

For policies issued prior to 4:30pm AEDT 4 May 2018

You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions): • Section 1: Overseas emergency medical assistance (all policy types) • Section 2: Overseas emergency medical and Hospital expenses (all policy types) • Section 4: Additional expenses (Comprehensive and Annual Multi-Trip policies only)

Note that there is no cover for trip cancellation under any policy type.

For policies issued after 4:30pm AEDT 4 May 2018

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

Making a claim

TIPS:

• whether your policy was issued If you are claiming additional expenses, make sure you keep a copy of all your receipts.

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

• The Woolworths Travel Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.woolworthstravelinsurance.com.au/product-disclosure-statement/

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Volcanic Activity Mt Shinmoedake, Japan

08/03/18

We are closely monitoring the situation in Japan following the eruption of Mt Shinmoedake which caused flights to be cancelled out of neighbouring Kagoshima airport. Japan’s meteorological agency have labelled this the worst eruption since 2011. At present, approximately 80 flights were grounded.

If you are in Japan and need emergency assistance call us on +61 2 8883 7079.

If your flights have been affected, please view your flight provider’s website for their updates.

DFAT have not provided advice on travelling to Japan at this time. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/

Policy Coverage

The below information was issued on 08 March 2018 and applies to your travel insurance policy with Woolworths, underwritten by Hollard.

For policies issued prior to 2:00pm AEDT 06 March 2018 there is provision for cover as set out below under ‘How does this affect me?’

For policies issued after 2:00pm AEDT 06 March 2018 there is no cover for any claims arising from this event.

How does this affect me?

There is provision for cover under the following benefits of the policy subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions:

• Section 1: Overseas emergency medical assistance

• Section 2: Overseas emergency medical and Hospital expenses

• Section 4: Additional expenses

TIPS:

• If you are claiming additional expenses, make sure you keep a copy of all your receipts.

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

• The Woolworths PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://insurance.woolworths.com.au/travel-insurance/useful-documents.html

Making a claim

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234 or email travelclaims@woolworthsinsurance.com.au.

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Volcanic Activity Mt Sinabung, Indonesia

21 February 2018

We are closely monitoring the progress of the volcanic activity of Mt Sinabung in Indonesia.

The National Disaster Mitigation Agency advises the volcanic activity is expected to continue for some time. Further event advice will be available as this information changes.

If you are in Indonesia and need emergency assistance call us on +61 2 8883 7079.

The flight warning around Mount Sinabung has been raised to the highest level by Indonesian authorities. Flights have not been cancelled or delayed by the event, but this can change quickly.

Please view your flight provider’s website for their updates.

DFAT have not provided advice on travelling to Indonesia at this time. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/

Policy Coverage

The below information was issued on 21 February 2018 and applies to your Woolworths Travel Insurance, underwritten by Hollard.

This event constitutes a natural disaster event under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 8:55pm AEDT 19 February 2018.

For policies issued prior to 8:55pm AEDT 19 February 2018

You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):

• Section 1: Overseas emergency medical assistance (all policy types)

• Section 2: Overseas emergency medical and Hospital expenses (all policy types)

• Section 4: Additional expenses (Comprehensive and Annual Multi-Trip policies only)

Note that there is no cover for trip cancellation under any policy type.

For policies issued after 8:55pm AEDT 19 February 2018

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

Making a claim

TIPS: • whether your policy was issued If you are claiming additional expenses, make sure you keep a copy of all your receipts.

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

• The Woolworths Travel Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.woolworthstravelinsurance.com.au/product-disclosure-statement/

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234 or email travelclaims@woolworthsinsurance.com.au.

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance.

Your cover will depend on the type of plan you purchased and your particular circumstances.

Volcanic Activity Mt Mayon, the Philippines

24 January 2018

We are closely monitoring the progress of the volcanic activity of Mt Mayon in the Philippines. The Philippine Institute of Volcanology and Seismology advises the volcanic activity is expected to continue for some time. Further event advices will be available as this information changes.

If you are in the Philippines and need emergency assistance call us on +61 2 8883 7079.

Domestic flights between Legazpi and other local airports have been cancelled, and this can change quickly. Please view your flight provider’s website for their updates.

DFAT have issued a warning to contact your airlines regarding any possible flight disruptions. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/

Policy Coverage

The below information was issued on 24 January 2018 and applies to your Woolworths Travel Insurance, underwritten by Hollard.

This event constitutes a natural disaster event under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 10:38pm AEDT 22 January 2018.

For policies issued prior to 10:38pm AEDT 22 January 2018

You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):

• Section 1: Overseas emergency medical assistance (all policy types)

• Section 2: Overseas emergency medical and Hospital expenses (all policy types)

• Section 4: Additional expenses (Comprehensive and Annual Multi-Trip policies only)

Note that there is no cover for trip cancellation under any policy type.

For policies issued after 10:38pm AEDT 22 January 2018

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

TIPS:

• whether your policy was issued If you are claiming additional expenses, make sure you keep a copy of all your receipts.

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

Making a claim

• The Woolworths Travel Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.woolworthstravelinsurance.com.au/product-disclosure-statement/

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234 or email travelclaims@woolworthsinsurance.com.au.

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance.

Your cover will depend on the type of plan you purchased and your particular circumstances.

Volcanic Activity Mt Agung, Bali

27/11/2017 – Update to original Event Advice issued 21 September 2017 and subsequent update on 22 November 2017.

At 8:30pm AEDT (5:30pm local time) on Saturday 25 November 2017, Mt Agung in Bali, Indonesia, began a magmatic eruption resulting in a 3000m ash cloud. Flights departing and arriving at Lombok’s Bandar Udara International Airport and Denpasar’s Ngurah Rai International Airport have been delayed, diverted, and cancelled.

We are closely monitoring the progress of the volcanic activity of Mt Agung in Bali. The National Disaster Mitigation Agency advises the volcano’s alert status remains at the second-highest level. Further event advices will be available as this information changes.

Flights have been cancelled and delayed by Air Asia, Virgin Australia, QANTAS, Jetstar, and KLM. Local Indonesian and other airlines have also been affected. Disruptions to flights are expected over the coming days. Please review your airline’s flight status and travel alert pages for more information.

DFAT have issued releases on Sunday 26 November 2017 at 5:28am AEDT and 4:27pm AEDT regarding the ash cloud. There has been no change in the advice level for Indonesia and Bali, and DFAT continue to advise Australians to exercise a high degree of caution in Indonesia. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/.

If you are in Bali and need emergency assistance call us on +61 2 8883 7079.

Policy Coverage relating to Volcanic Activity Mt Agung, Bali

The below information was issued on 27 November 2017 and applies to your Woolworths Travel Insurance, underwritten by Hollard.

This event constitutes a Natural Disaster under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 4:00pm AEDT 20 September 2017.

For policies issued prior to 4:00pm AEDT 20 September 2017

You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):

Section 1: Overseas emergency medical assistance (all policy types)

Section 2: Overseas emergency medical and Hospital expenses (all policy types)

Section 4: Additional expenses (Comprehensive and Annual Multi-Trip policies only)

Note that there is no cover for trip cancellation under any policy type.

For policies issued after 4:00pm AEDT 20 September 2017

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

TIPS:

whether your policy was issued If you are claiming additional expenses, make sure you keep a copy of all your receipts.

If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

Making a claim

The Woolworths Travel Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.woolworthstravelinsurance.com.au/product-disclosure-statement/

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234 or email travelclaims@woolworthsinsurance.com.au.

Remember:

Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.