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Tropical Cyclone Iris - Queensland

03/04/2018

We are closely monitoring the progress of Tropical Cyclone Iris as it approaches Queensland. While Tropical Cyclone Iris is not expected to make landfall, gale-force winds and heavy rain have been predicted for Townsville and Mackay, including the Whitsundays. The intensity of the tropical cyclone is expected to increase over the coming days.

If you are in Queensland and need emergency medical assistance call us on +61 2 9333 3903.

Local media are providing updates as the cyclone progresses. There have been no reports of flight cancellations from and to Townsville, and the Whitsundays yet. However, please view your flight provider’s website for their updates.

Policy Coverage

The below information was issued on 3 April 2018 and applies to your travel insurance policy with Woolworths, underwritten by Hollard.

For policies issued prior to 6:03pm AEDT 2 April 2018 there is provision for cover as set out below under ‘How does this affect me?’

For policies issued after 6:03pm AEDT 2 April 2018 there is no cover for any claims arising from this event.

How does this affect me?

There is provision for cover under the following benefits of the policy subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions:

• Section 1: Overseas emergency medical assistance

• Section 2: Overseas emergency medical and Hospital expenses

• Section 4: Additional expenses

TIPS:

• If you are claiming additional expenses, make sure you keep a copy of all your receipts.

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

• The Woolworths PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://insurance.woolworths.com.au/travel-insurance/useful-documents.html

Making a claim

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234.

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Tropical Cyclone Josie, Fiji

03/04/2018

Cyclone Josie made landfall in Fiji on 2 April 2018, causing significant flooding in Nadi and across Viti Levu. The Fiji Meteorological Service have applied strong wind warnings for the rest of the country with heavy rain warnings still in place.

If you are in Fiji and need emergency medical assistance call us on +61 2 9333 3903.

Local media are advising that five people have been confirmed dead in the floodwaters. Fiji Airways have cancelled several flights and further delays can be expected. Please view your flight provider’s website for their updates.

DFAT are advising travellers to avoid the area and follow local instructions. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/ Policy Coverage

The below information was issued on 3 April 2018 and applies to your travel insurance policy with Woolworths, underwritten by Hollard.

For policies issued prior to 10:57am AEDT 2 April 2018 there is provision for cover as set out below under ‘How does this affect me?’

For policies issued after 10:57am AEDT 2 April 2018 there is no cover for any claims arising from this event.

How does this affect me?

There is provision for cover under the following benefits of the policy subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions:

• Section 1: Overseas emergency medical assistance

• Section 2: Overseas emergency medical and Hospital expenses

• Section 4: Additional expenses

TIPS:

• If you are claiming additional expenses, make sure you keep a copy of all your receipts

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

• The Woolworths PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://insurance.woolworths.com.au/travel-insurance/useful-documents.html

Making a claim

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234. Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement.

Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Volcanic Activity Mt Shinmoedake, Japan

08/03/18

We are closely monitoring the situation in Japan following the eruption of Mt Shinmoedake which caused flights to be cancelled out of neighbouring Kagoshima airport. Japan’s meteorological agency have labelled this the worst eruption since 2011. At present, approximately 80 flights were grounded.

If you are in Japan and need emergency assistance call us on +61 2 8320 7999

If your flights have been affected, please view your flight provider’s website for their updates.

DFAT have not provided advice on travelling to Japan at this time. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/

Policy Coverage

The below information was issued on 08 March 2018 and applies to your travel insurance policy with Woolworths, underwritten by Hollard.

For policies issued prior to 2:00pm AEDT 06 March 2018 there is provision for cover as set out below under ‘How does this affect me?’

For policies issued after 2:00pm AEDT 06 March 2018 there is no cover for any claims arising from this event.

How does this affect me?

There is provision for cover under the following benefits of the policy subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions:

• Section 1: Overseas emergency medical assistance

• Section 2: Overseas emergency medical and Hospital expenses

• Section 4: Additional expenses

TIPS:

• If you are claiming additional expenses, make sure you keep a copy of all your receipts.

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

• The Woolworths PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://insurance.woolworths.com.au/travel-insurance/useful-documents.html

Making a claim

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234.

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Volcanic Activity Mt Sinabung, Indonesia

21 February 2018

We are closely monitoring the progress of the volcanic activity of Mt Sinabung in Indonesia.

The National Disaster Mitigation Agency advises the volcanic activity is expected to continue for some time. Further event advice will be available as this information changes.

If you are in Indonesia and need emergency assistance call us on +61 2 9333 3903.

The flight warning around Mount Sinabung has been raised to the highest level by Indonesian authorities. Flights have not been cancelled or delayed by the event, but this can change quickly.

Please view your flight provider’s website for their updates.

DFAT have not provided advice on travelling to Indonesia at this time. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/

Policy Coverage

The below information was issued on 21 February 2018 and applies to your Woolworths Travel Insurance, underwritten by Hollard.

This event constitutes a natural disaster event under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 8:55pm AEDT 19 February 2018.

For policies issued prior to 8:55pm AEDT 19 February 2018

You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):

• Section 1: Overseas emergency medical assistance (all policy types)

• Section 2: Overseas emergency medical and Hospital expenses (all policy types)

• Section 4: Additional expenses (Comprehensive and Annual Multi-Trip policies only)

Note that there is no cover for trip cancellation under any policy type.

For policies issued after 8:55pm AEDT 19 February 2018

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

Making a claim

TIPS: • whether your policy was issued If you are claiming additional expenses, make sure you keep a copy of all your receipts.

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

• The Woolworths Travel Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.woolworthstravelinsurance.com.au/product-disclosure-statement/

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance.

Your cover will depend on the type of plan you purchased and your particular circumstances.

Volcanic Activity Mt Mayon, the Philippines

24 January 2018

We are closely monitoring the progress of the volcanic activity of Mt Mayon in the Philippines. The Philippine Institute of Volcanology and Seismology advises the volcanic activity is expected to continue for some time. Further event advices will be available as this information changes.

If you are in the Philippines and need emergency assistance call us on +61 2 9333 3903.

Domestic flights between Legazpi and other local airports have been cancelled, and this can change quickly. Please view your flight provider’s website for their updates.

DFAT have issued a warning to contact your airlines regarding any possible flight disruptions. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/

Policy Coverage

The below information was issued on 24 January 2018 and applies to your Woolworths Travel Insurance, underwritten by Hollard.

This event constitutes a natural disaster event under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 10:38pm AEDT 22 January 2018.

For policies issued prior to 10:38pm AEDT 22 January 2018

You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):

• Section 1: Overseas emergency medical assistance (all policy types)

• Section 2: Overseas emergency medical and Hospital expenses (all policy types)

• Section 4: Additional expenses (Comprehensive and Annual Multi-Trip policies only)

Note that there is no cover for trip cancellation under any policy type.

For policies issued after 10:38pm AEDT 22 January 2018

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

TIPS:

• whether your policy was issued If you are claiming additional expenses, make sure you keep a copy of all your receipts.

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

Making a claim

• The Woolworths Travel Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.woolworthstravelinsurance.com.au/product-disclosure-statement/ If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance.

Your cover will depend on the type of plan you purchased and your particular circumstances.

Volcanic Activity Mt Agung, Bali

27/11/2017 – Update to original Event Advice issued 21 September 2017 and subsequent update on 22 November 2017.

At 8:30pm AEDT (5:30pm local time) on Saturday 25 November 2017, Mt Agung in Bali, Indonesia, began a magmatic eruption resulting in a 3000m ash cloud. Flights departing and arriving at Lombok’s Bandar Udara International Airport and Denpasar’s Ngurah Rai International Airport have been delayed, diverted, and cancelled.

We are closely monitoring the progress of the volcanic activity of Mt Agung in Bali. The National Disaster Mitigation Agency advises the volcano’s alert status remains at the second-highest level. Further event advices will be available as this information changes.

Flights have been cancelled and delayed by Air Asia, Virgin Australia, QANTAS, Jetstar, and KLM. Local Indonesian and other airlines have also been affected. Disruptions to flights are expected over the coming days. Please review your airline’s flight status and travel alert pages for more information.

DFAT have issued releases on Sunday 26 November 2017 at 5:28am AEDT and 4:27pm AEDT regarding the ash cloud. There has been no change in the advice level for Indonesia and Bali, and DFAT continue to advise Australians to exercise a high degree of caution in Indonesia. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/.

Policy Coverage relating to Volcanic Activity Mt Agung, Bali The below information was issued on 27 November 2017 and applies to your Woolworths Travel Insurance, underwritten by Hollard.

This event constitutes a Natural Disaster under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 4:00pm AEDT 20 September 2017.

For policies issued prior to 4:00pm AEDT 20 September 2017

You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):

Section 1: Overseas emergency medical assistance (all policy types)

Section 2: Overseas emergency medical and Hospital expenses (all policy types)

Section 4: Additional expenses (Comprehensive and Annual Multi-Trip policies only)

Note that there is no cover for trip cancellation under any policy type.

For policies issued after 4:00pm AEDT 20 September 2017

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

TIPS:

whether your policy was issued If you are claiming additional expenses, make sure you keep a copy of all your receipts.

If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

Making a claim

The Woolworths Travel Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.woolworthstravelinsurance.com.au/product-disclosure-statement/

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 10 1234

Remember:

Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.